Refund and return

Under EU law, you have the right to return it within 14 days of delivery without providing any justification. For service contracts, the cooling off period expires 14 days after the day the contract was agreed. If the cooling-off period expires on a non-working day, your deadline is extended until the next working day. This is called the right of withdrawal.

Exceptions according to EU Law
Please note: The 14-day cooling-off period does not apply to goods made to order. The following items are not made to order: Minimal Lines, Typography, and the Modular Backpack. However if you would like to return or refund, please read the following conditions;

1. We are committed to ensuring your complete satisfaction. If your product arrives damaged or fails to meet the expected quality, please provide a photo or video of the issue. We will promptly send you a replacement at no additional cost, ensuring a smooth and efficient resolution.

2. We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know.

3. At this time, we do not offer exchanges. If you're unsure about sizing, please refer to our sizing charts—each product in our store has one available. In the rare event that you receive an incorrectly labeled item, please contact us within 7 days of receiving your order. Be sure to include your order number and clear photos of the item. We’ll gladly send a replacement or issue a refund. Please note that return shipping cost is the responsibility of the customer.

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